Reservation Agent/Nhân Viên Bộ Phận Đặt Phòng
- Hà Nội
- 2 năm trước
- Toàn thời gian
- 1 - 2 năm
Mô tả công việc
- Sells hotel rooms and make reservations according to room availability, accords the appropriate Corporate Rates that are applicable to Companies or Travel Agents.- To take down reservations by phone, fax or any other form of communications and make the reservations or amendments according to the Reservations Procedure.
- To follow-up on Billing Letters and send out Confirmation Slip when required during 24 hours.
- To ensure that all Correspondence and Billing Letter is filled under date / month / year sequence or in alphabetical order.
- To inform immediately related department of any last minute VIP’s, Suite Bookings, same day transportation or any unusual information concerning the expected arrivals for further action.
- To ensure that all Travel Agent and Corporate Companies Rate are strictly confidential.
- To be responsible for any miscellaneous duties assigned by the Front Office Manager or Revenue Manager/Reservation Manager.
- To control room availability / room types and to keep relevant departments informed of close-out dates.
- To ensure all reservations queries are replies within 24hours.
- To implement an effective filling system for different types of correspondences daily.
- To inform the Revenue Manager/Front Office Manager of any cancellation of room bookings as a result of guest dissatisfaction with services and facilities.
- To exercise flexibility in offering room rates during low period.
- Must be conversant with the Front Office computer system (FIDELIO/OPERA).
Quyền lợi được hưởng
- Local and international training course- 05 working days | 02 days-off per week
- Staff duty meal & uniform are provided by Hotel
- Free motorbike parking
- Annual health check
- Associate special discount for hotel rooms and F&B services at International Accor properties
Yêu cầu công việc
- Honest- Good-to-excellent English communication skill
- Experience in hospitality and service industry
- Team-oriented
- Hard-working
- Well-organized
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