Nhân Viên Lễ Tân

  • Hà Nội
  • 2 năm trước
  • Toàn thời gian
  • 1 - 2 năm

Mô tả công việc

- To be responsible for the efficient provision of registration, cashiering and information functions at the Front Office counter.
- To implement all policies and procedures in enhancing the quality of service.
- To provide courteous and efficient service to all internal / external guests. To ensure all complaints and requests are immediately solved and follow through with relevant supporting departments.
- To be able to check-in guest in a prompt and efficient manner. To update guest particulars in the system accurately and state clearly the method of payment.
- To record in the log book of any unusual happenings and incidences and all important matter still pending for follow through actions.
- To be able to up sell room accommodation during high occupancy to maximize revenue.

Quyền lợi được hưởng

- To be responsible for the efficient provision of registration, cashiering and information functions at the Front Office counter.
- To implement all policies and procedures in enhancing the quality of service.
- To provide courteous and efficient service to all internal / external guests. To ensure all complaints and requests are immediately solved and follow through with relevant supporting departments.
- To be able to check-in guest in a prompt and efficient manner. To update guest particulars in the system accurately and state clearly the method of payment.
- To record in the log book of any unusual happenings and incidences and all important matter still pending for follow through actions.
- To be able to up sell room accommodation during high occupancy to maximize revenue.
* Benefit:
- Local and international training course
- Staff duty meal & uniform are provided by Hotel
- Free motorbike parking
- Annual health check
- Associate special discount for hotel rooms and F&B services at International Accor properties

Yêu cầu công việc

- Related professional experience in hotel industry
- Knowledge of Opera V5
- Good communication skills
- Organized and responsible
- Fluent in English

Thông tin khác

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