Nhân Viên Lễ Tân
- Hà Nội
- 2 năm trước
- Toàn thời gian
- 1 - 2 năm
Mô tả công việc
- To be responsible for the efficient provision of registration, cashiering and information functions at the Front Office counter.- To implement all policies and procedures in enhancing the quality of service.
- To provide courteous and efficient service to all internal / external guests. To ensure all complaints and requests are immediately solved and follow through with relevant supporting departments.
- To be able to check-in guest in a prompt and efficient manner. To update guest particulars in the system accurately and state clearly the method of payment.
- To record in the log book of any unusual happenings and incidences and all important matter still pending for follow through actions.
- To be able to up sell room accommodation during high occupancy to maximize revenue.
Quyền lợi được hưởng
- To be responsible for the efficient provision of registration, cashiering and information functions at the Front Office counter.- To implement all policies and procedures in enhancing the quality of service.
- To provide courteous and efficient service to all internal / external guests. To ensure all complaints and requests are immediately solved and follow through with relevant supporting departments.
- To be able to check-in guest in a prompt and efficient manner. To update guest particulars in the system accurately and state clearly the method of payment.
- To record in the log book of any unusual happenings and incidences and all important matter still pending for follow through actions.
- To be able to up sell room accommodation during high occupancy to maximize revenue.
* Benefit:
- Local and international training course
- Staff duty meal & uniform are provided by Hotel
- Free motorbike parking
- Annual health check
- Associate special discount for hotel rooms and F&B services at International Accor properties
Yêu cầu công việc
- Related professional experience in hotel industry- Knowledge of Opera V5
- Good communication skills
- Organized and responsible
- Fluent in English
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