Front Office Duty Manager/ Quản Lý Trực Lễ Tân
- Hà Nội
- 2 năm trước
- Thỏa thuận
- Toàn thời gian
- 2 - 3 năm
Mô tả công việc
JOB RESPONSIBILITIES- Assist the Front Office Manager for the smooth and efficient operation of the Front Office department.
- Ensure that all services provided are anticipatory, promoting outstanding / exceptional guest satisfaction at all times.
- Reports directly to the Front Office Manager and ensures the Front Office operations run smoothly and efficiently throughout the shift.
- Manage the Front Office Manager’s duties during his/her absence
- Supervise all Front Office/ Bell Service/ Operator personnel and offer managerial assistance when needed and anticipated
- Monitor group activity, allocating groups together where possible, ensuring a smooth process, and communicating arrival times to relevant departments
- Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel
- Act as a Departmental Trainer to perform Training and Quality Control Checks
- Efficiently handle complaints and any crisis management
- Other detail responsibilities will be discussed during the interview.
Quyền lợi được hưởng
* BENEFITS:- Attractive package for successful candidate including:
- 2 months of probation with FULL salary and service charge
- Basic salary and monthly service charge and Up-selling Incentive following hotel policy
- Hotel pays full for employee PIT, Social - Medical insurance AND Personal Accident Insurance 24/24
- 13th month salary guarantee in labor contract and more depends on business situation
- Duty meal in working day and uniform provided by the hotel
- Annual leave policy advantage than Labor Code, 12 Annual leave in 1st year contract and increase by year
- Work 8hours/day, 1.5 day off/week
- Entitled annual summer outing trip, annual leave, annual health check and other benefits following hotel policy.
- A great opportunity for stable and career development
Yêu cầu công việc
- A team player person with an attitude to learn, service mindset, open and positive thinking- Good command of spoken and written English with strong computer skills.
- Initiative, courteous, hard working and attentive to details.
- Experience in same position is an advantage. International resort or hotel experienced is preferred. Sales experience in 4-5 star hotel at least 2 year (1st priority).
- Long - term career orientation with the hotel
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