Nhân Viên Lễ Tân
- Hà Nội
- 3 năm trước
- 5 - 10 triệu
- Toàn thời gian
- Dưới 1 năm
Mô tả công việc
- Introduce services in the hotel and also local culture and heritage for guests- Check with guests and find out personal preferences before they arrive
- Receive guests and do separate check-in procedures, introduce rooms and facilities to guests
- Arrange celebrations for special occasions (eg birthdays) for guests
- Proactively find opportunities to communicate with guests, find out and recommend services towards a personalized experience for each customer
- Receive reservations when needed, and put accurate information on the system, confirm for guests
- Support guests' requests during their stay
- Always check customer satisfaction
- Settlement of complaints, action to restore services promptly, properly reporting
- Prepare in advance and do separate check-out procedures to ensure accurate bills
- Implementation of closing shift reports
- Arrange and organize the work area clean, tidy and tidy.
- Comply with brand name service standards, always show the spirit and professional image
- Ensuring health safety and fire safety and security and order at work
Quyền lợi được hưởng
- Having chances to get attractive company bonus every month/year- Company trip once a year + Joining party
- Salary and position is reviewed 1 time a year
- Bonus by individual ability and company’s performance.
- Social insurance, health insurance, unemployment insurance and other benefits
- Dynamic and sociable working environment.
Yêu cầu công việc
- Diploma of college or university or equvalent level of experience- Experiences in similar role at luxury hotels/resort is of advantage
- Excellent interpersonal skills with personable character, good at cultivating strong guest relations.
- Good command in spoken and written English
- Competent computing skills
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