Mô tả công việc

Answers incoming calls.
Directs call to guest rooms, staff, or departments through the switchboard
Places outgoing calls.
Receives guest messages and deliver the same to the guest.
Logs all wake-up call requests and performs wake-up call services.
Provides information about hotel services to guests.
Understand the telephone operator board.
Provides paging services for hotel guests and employees.
Knows what action to take when an emergency call is required.
Assists in reporting telephone equipment or service complaints and problems.
Following telephone etiquette
Multitasking abilities will always come in handy, because an operator may be asked to do other jobs as well.
Must be polite and courteous while answering the phone.
Open and close telephone functionality on the hotel front office software.
Update directory information on the front office software.

Quyền lợi được hưởng

Competitive salary offerred / Mức lương cạnh tranh
Professional working environment / Môi trường làm việc chuyên nghiệp
Opportunity to access variety of training programs conducted by the Hotel & Group / Cơ hội tiếp cận đa dạng các chương trình đào tạo do Khách sạn & Tập đoàn tiến hành
Free shuttle from Da Nang city / Xe đưa đón từ trung tâm TP Đà Nẵng
Allowance
Off 1.5 days/ week
Insurrance Suncare

Yêu cầu công việc

Other: Hard working, be honest, active in work as well as ready to work under high pressure. Management skills.