Mô tả công việc

-Ensure Outstanding customer care at all times.
-Maintains a friendly, cheerful and courteous demeanour at all times.
-Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
-Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
-Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
-Supervise daily shift process ensuring all team members adhere to standard operating procedures.
-Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
-Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
-Adhere to company credit limit / floor limit policies.
-Allocate rooms to expected arrivals after checking the guests preferences and special requests.
-Build strong relationships and liaise with all other department's especially housekeeping, sales etc.
-Cross Check all billing instructions are correctly updated
-Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement
policy.
-Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
-Performs other duties as assigned, requested or deemed necessary by management.
-Ensure Front office log book and hotel log book is always updated and actioned upon.
-Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
-Participate in hotel committees and task force assignments.
-Assist all departments in servicing the guests during high volume periods.
-Takes responsibility in the absence of the Front Office Manager
-Other duties as assigned by the Front Office Manager

Quyền lợi được hưởng

- Dynamic and professional working environment, chance to study and career development
- Competitive salary
- English training course provided.
- Social insurance, Health insurance and Unemployment as per State stipulation
- Bao viet 24/24 accidence cover

Yêu cầu công việc

- At least 1 year experience in front office as supervisory position.
- Good inter¬personality skills and outgoing, friendly.
- Strong in English communication skills and ability of speaking.
- Second foreign language is an advantage.
- General knowledge of the city where hotel is located and its attractions.
- Extensive knowledge of the hotel, its services and facilities.
- Good command of Microsoft Office tools.