Mô tả công việc

- Create unforgettable welcome experiences and thoughtful farewells for our guests, by tailoring guest interactions according to individual guests’ needs
- You always acknowledge guests and remember important information as guest names, preferred seating and favourite aperitifs
- You have extensive knowledge about activities in Regent and the rest of Phu Quoc Island, allowing you to give guests recommendations in order to optimize overall guest experience
- You have the knowledge to operate Opera System, sort out Guest in House report, VIP of the day and IHG Member list and share the information to all colleague before operation time
- Take charge of managing the guest profiles in the restaurant management system and update important guest information, such as: dining preferences, dietary restrictions and preferred seating
- You have the ability to use suggestive selling as a way to complement services inside the resort, resulting in higher average spending and increased revenue
- You have the knowledge to operate the Point of Sale system and assist the team in handling payments and recording orders through the POS
- You are responsible for managing the reservation channels and ensures that bookings are confirmed according to the standards, resulting in a positive first impression

Quyền lợi được hưởng

- Appealing remuneration including service charge as revenue (100% salary and service charge during probation period)
- At least 14 annual leave, 2 days off per week
- Relocation, repatriation allowance
- Rest and relaxation, Home leave allowance: 2 million per 3 service months
- Accommodation, uniforms, transportation, and meals are provided
- International working environment
- Insurance as labor law
- Healthcare insurance for personnel for at least 6 service months and for the family after working 2 years
- 24/7 accident insurance
- Other benefits

Yêu cầu công việc

- Diploma or Vocational Certificate in Hospitality Skills or related field
- Possess customer service-oriented mindset
- Always maintain proper grooming as hotel's policy
- Can work in rotated shifts
- Fresh candidates are welcomed to apply
- Good English