Mô tả công việc

• To have a throughout knowledge of product and services.
• Offer guests the best possible service through courteous and proper service.
• Handle all emergencies according to established procedures.
• Maintain and promote guest hospitality at all times.
• Ensure all residents and guest’s complaints/requests are recorded properly in the Resident’s Response in a timely and directly manner.
• Ensure that all issues are correctly resolved, are given proper compensation and receive a proper follow up in timely and professional
manner.
• Develop and establish firm and effective guest relation processes, such as rooming / contacting of guests on and after arrival VIP Guests,
Repeat & Long Stay Guests and Associates.
• Re energize the internal guest recognition program including: VIP arrivals, anniversaries, guest’s birthdays, etc.

Quyền lợi được hưởng

- Salary: Negotiable depending on professional capacity
- Type of labor contract: Fixed term / indefinite term
- Full payment of insurance regimes: social insurance, health insurance, unemployment insurance
- Working time: 8 hours / 1 day. 1 day off a week. Supported with all protective equipment and tools during work
- Support 1 meal in shift
- Free parking available
- Regular training, opportunities for advancement.
- 13th month salary bonus and other holidays as prescribed

Yêu cầu công việc

- Knowledge of hotel operation
- Fluent in English with strong hospitality skills
- Previous experience in handling guest complaints or challenges
- Develop and establish firm and effective guest relation processes, such as rooming / contacting of guests on and after arrival VIP Guests