Mô tả công việc

Main Responsibilities
• Review hotel arrivals, departures and in-house reports to manage guest requests, VIP arrivals, group bookings and other reservations
requiring special attention.
• Handle VIP guests as required.
• Handle group bookings as required.
• Register arrival guests according to established standards and procedures including the adherence to all credit and accounting
procedures.
• Manage guestroom inventory by communicating regularly with Housekeeping to ensure rooms are available for efficient check-in.
• Responsible for room allocation for arrival guests according to reservation requests and inventory availability.
• Program guest keys following established standards and procedures.
• File and manage registration cards for guests according to established standards and procedures.
• Create, modify and cancel guestroom for arrival reservations when required.
• Review guestroom folios to check discrepancies and ensure special billing arrangements are properly carried out.
• Be available to address issues and make corrections with regard to charge disputes and discrepancies when required.
• Check-out guests efficiently and courteously according to established standards and procedures including the adherence to all credit and
accounting procedures.
• Post manual charges, advance deposits, no show charges and other charges as required following established procedures.

Quyền lợi được hưởng

- 5 Working days or 48 hrs per week / Làm việc 05 ngày hoặc 48 giờ một tuần.
- 100% salary of probation contract plus service charge / 100% lương thử viêc và phí dịch vụ hàng tháng
- Meal on duty in Hotel Staff canteen / Ăn bữa theo ca.
- Accomodation in Staff Hotel / Chỗ ở tại nhà ở nhân viên
- Transportation by Hotel / Đưa đón bởi khách sạn
- Uniform / Được cung cấp đồng phục.
- Accor's Bienvenue program / Chương trình phúc lơị nhân viên Accor

Yêu cầu công việc

- Experience is a plus
- High School or Vocational Certificate in Hotel Management, or related field.
- Good communication skill in English