Mô tả công việc

- Train, assist, and mentor new employees in the department
- Provide team leadership to achieve identified performance metrics and targets
- Through coaching and counseling sessions maintain and improve all areas of performance; productivity, quality and attendance;
- In collaboration with HR assist in the recruitment of new reservation agents
- Translate, implement and enforce company policies, procedures, and priorities
-Work with workforce management tools and business tools to monitor calls and emails to ensure schedules are achieved
- Conduct performance appraisals and feedback sessions as needed
- Delegate identified tasks as appropriate
- Handle reservations/escalations as needed
- Assist Operations Manager Customer Service
- Service hotel partners with process, inventory availability, rates, and special offers
- Resolve complaints/issues for both hotels and customers
- Perform quality processes; email, procedures, phone skills

Quyền lợi được hưởng

Hỗ trợ ăn nhẹ trong giờ làm việc
Được hưởng chế độ BHYT, BHXH, BHTN theo quy định
14 ngày nghỉ phép có lương
Được review 2 lần trong năm
Chương trình team building để kết nối đồng nghiệp
Môi trường làm việc hòa đồng, thân thiện

Yêu cầu công việc

- Fluency in English ( Speaking, listening, writing and reading) - working 100% English.
- Associates Degree/Equivalent Job Experience required;
- 1 year minimum supervising/leading a team of 15 or more people, have knowledge a call center/contact center.
- Experience in a high-growth organization strongly preferred;
- Must be available to work 24/7