Mô tả công việc

- Greet all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
- Register and rooms all arrivals according to established procedures.
- Perform check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.
- Maintain cashier float and ensures accurate daily report of all money received.
- Cash hotel guest’s personal and travelers checks and assists with currency exchange.
- Responsible and attends to guest’s request of using the service of safety box at all times.
- Knowledgeable of all special promotion procedures, for programs such as: Seasonal Packages, Wyndham Rewards programs.
- Attend to guest’s complaints, inquyries and requests, referees’ problems to supervisor/Guest Service Manager if he/she unable to assist.
- Familiar with other Wyndham Hotels so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Wyndham Hotels.
- Do everything possible to ensure that the guests depart the hotel with a positive impression of hotel service.
- Perform the audit balances and prepares all works for audit in an orderly fashion.
- When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival.
- Maintain comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems.

Quyền lợi được hưởng

- Working in a professional environment
- A high chance for your career path
- Receiving a total of 100% salary and service charge in the probation period
- Insurance is guaranteed

Yêu cầu công việc

ABILITIES / KEY COMPETENCIES / SKILLS:
- Good communication skills.
- Good Interpersonal Skills.
- Proficient in the use of Microsoft Office and Front Office Systems.
- Fluent in English.
- Second foreign language is preferred.
EDUCATION / CERTIFICATES / EXPERIENCE
- High School or Vocational Certification in Hotel Management, Business Administration, English, or related field.
- 01-year experience in guest/customer service, or an equivalent combination of education and experience.